Cox Down Phoenix (2024)

FAQs

How do you check if Cox is down in my area? ›

Note: Sign in to My Account online or the Cox App for detailed information about your location and service-impacting issue. If you are in an outage, you can visit cox.com/outage to view the outage map.

To confirm if Cox services are down in your area, please sign in to view the Cox outage map. Additionally, you can check for impacts to your specific services by signing in to view SmartHelp outage alerts on the Cox App or Cox.com.

The lawsuit alleges that Cox employees threw away customer records without shredding or erasing personal information. The lawsuit also claims Cox ignored state health, safety and environmental protection laws, by wrongly disposing of old equipment at offices throughout San Diego.

Check your physical connections. The cables to the modem or router and cabling between them may be loose or damaged. Replace damaged components. Validate that all connections are secure.

You can also check your internet provider's own website or social accounts for live information. Twitter is often where a lot of providers let customers know about outages and planned works in certain regions.

Verify that the wireless client is configured with the correct wireless settings. If the signal is low or not available, then try to reposition the Gateway. Check that the wireless client supports the wireless band, protocol, and the selected wireless security that are currently used by the access point.

Sometimes, when service has been disconnected for more than 7 to 10 days, your service can be disconnected at the home. It can take up to 3 business days to restore service if a technician is needed to restore service.

Yes, Cox Internet plans are available in Arizona City. Check which internet options are available at your address.

Arizona AG approves $13M Cox settlement

"This substantial settlement holds Cox accountable for years of deceptive charges and false promises. We're sending a clear message that businesses must fairly and honestly disclose all fees and honor the guarantees that they make to Arizonans."

What company owns Cox Communications? ›

Cox Communications is nearly 60 years old, and remains a wholly-owned subsidiary of Cox Enterprises, a privately-held, family-owned corporation with nearly $20 billion in annual revenues (2020)

Speak to customer service

From time to time, Cox may offer additional discounts for veterans, students, and the elderly. They may also be able to help you assess what services you need to help you reduce your monthly bill. If you have a better quote from a competitor, they may be willing to match it.

Internet providers are far from popular, to begin with, and Cox is a little bit below average in terms of its customer satisfaction track record. In 2023, the American Customer Satisfaction Index gave Cox a 64 out of 100, equal to the year before and three points higher than 2021.

Spyware and viruses can definitely cause problems, but your Internet connection speed can also be affected by add-on programs, the amount of memory the computer has, hard disk space and condition, and the programs that are running. Two of the most frequent causes of poor Internet performance are spyware and viruses.

Cox throttles the internet speeds of its customers, but there are ways to avoid or minimize throttling. Choose an unlimited data plan or monitor your usage carefully if you have a usage-based plan. You can also contact Cox and ask them to increase your data limit.

Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.

Take a look at your router's Wi-Fi light and modem's downstream light. If they're turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored.

User reports indicate no current problems at Cox.